Consumer insights
Expert analysis on the latest consumer industry insights in the UK.
November 2024 | October proved weak across the board for retail. It was evident from Wednesday’s inflation number that consumers have been hit with higher energy prices, which took a toll on retail spending. We stand at a crucial point in the economic cycle, as the growth spurt of the last few months seems to be petering out. Rates are probably not coming down very fast next year, and corporate taxes are on the rise, burdening both businesses and consumers. Impeding trade tariffs and general policy uncertainty will likely cause even more caution in High Street. |
October 2024 | Strong British retail sales, a day after the US posted similarly robust data, suggest that the global economy is rebounding, pushing the probabilities of a recession even lower. Consumers feel increasingly empowered as inflation subsides and rates come down, spending less in super markets but more buying phones and laptops. Such numbers suggest economic strength, but may also add to the central bank’s concerns, that it should take a more paced approach in reducing rates further. |
September 2024 | The UK economy has been steadily picking up the pace in the past few months, and August’s higher than expected retail sales are a testament to the fact. Economists have nearly doubled their end-of-year GDP projections for the UK in the last three months. Warm weather did play a role in the latest figures, but almost all categories posted solid growth. A robust retail sector may delay rate cuts from the Bank of England, to be sure, but there’s nothing fundamentally wrong with solid economic growth. |
August 2024 | Core retail sales rose 1.4% for the month, in line with expectations. Taking into account the latest GDP figures, we see signs that the UK economy is picking up steam. Still, we feel that this will not deter the Bank from reducing rates in the near future. As global economic headwinds blow stronger, lower cost of money may be necessary for the British economy to maintain its present momentum. |
July 2024 | UK retail sales fell by 1.2% month-over-month in June, after a strong 2.9% monthly rise in May. On a year-over-year basis, sales were down 0.5%. The cooler weather in the first half of the month was partly to blame: weather-sensitive sub-sectors such as clothing and footwear were particularly hard hit, falling by 1.6%. After a lacklustre first half of the year, with retail sales down 0.1% YoY, we expect retail sales growth to pick up in the second half of 2024. Our view is supported by improving consumer confidence, positive real wage growth (+2.3% YoY in May) and a tight labour market. |
June 2024 | Monthly core retail sales rose by 2.9% in May. Excluding the pandemic and global financial crisis rebound figures, May's rise is the second fastest since 1991. Even more encouraging is that the best ex-crisis number in the series was only five months ago. Overall, lower inflation is having a very positive impact on consumption. Consumers didn't take long to spend the extra money from lower bills. May saw a rise in consumption across the board in all sectors. It is becoming clear that consumer appetite in the UK is robust. |
May 2024 | The UK retail activity plummeted in April, across most categories, with the only exception being e-commerce and online sales. The primary culprit was bad weather. However, we remain optimistic and prefer to treat the latest set of retail numbers as an outlier. Per the latest GDP data, the UK is now firmly out of recession. This paired with better online sales, continuously improved consumer confidence data and the prospect of rate cuts beginning this Autumn, are all positive signs for the times ahead. |
April 2024 | British retail data was soft again, for the second consecutive month. We are noticing much stronger data around sales seasons, and weakening in normal selling period. This suggests that consumers have become more aggressive in hunting for deals. Despite the weakness, there’s nothing in the data which would suggest that the technical recession will persist in the next few months or that the retail sector is in peril. Inflation is coming down and should come down further when energy price caps are lowered in April. External demand is weak but stable, and the Bank of England will likely begin rate cuts soon alleviating mortgaged households. |
March 2024 | The British consumer remains resilient. While a 0.2% monthly rise in core retail sales may seem anaemic, it is still higher than expectations. With the exception of household goods and food stores, all categories, including clothing, saw rising volumes. Today’s number confirms that consumers are upbeat and gives confidence that Britain will likely not be too hard pressed to escape the technical recession. The figure is robust enough to suggest an economic rebound, but not strong enough to knock the Bank of England off its present course towards rate cuts. We thus believe rates will still come down probably during or slightly after the summer, further empowering British consumers. |
February 2024 | The retail sales number -surprisingly- blew past expectations, rising at the fastest pace in nearly three years. As inflation moderated, consumers hit main street and opened their wallets in January, in every category of bar clothing. The data release is a very positive read for the UK economy going forward, and consistent with our view that a UK recession will not necessarily deepen or indeed last long. Slower online retail sales are a cause for concern, however, and we would expect this category to pick up too, before we talk about any sort of a sustainable bullish consumer trend. |
January 2024 | "The number is perplexing to be sure. Stronger GDP and inflation data should have been accompanied by stronger consumption. Nevertheless, we remain positive. Higher prices have not made consumers disappear. But they have made them more selective. Consumption was higher last year when good opportunities arose, and of course during the festive season. The data is encouraging. Even though economic activity is projected to be more sluggish in the first six months of 2024, consumers are optimistic enough to keep the economy at an even keel, and contribute to a rebound when interest rates begin to drop." |
December 2023 | "This is the first sign since the summer that consumers might be breaking free from their rut. With energy and transportation inflation cooling, consumers have more disposable income translating into increased retail sales during the busy season. Having said that, we are still sceptical about what lies ahead. Inflation remains volatile, forcing the Bank of England to maintain a tight grip on the economy. While consumers treated the inflation drop as a windfall and upped spending, we are very far from stable positive growth rates." |
November 2023 | "The number is certainly bad, but also consistent with the previous bad number, slower growth figures and lower inflation. We are therefore looking at one of two possibilities. As inflation falls to manageable levels and the US central bank has all but announced a stop to its rate hike cycle, we also expect the Bank of England to abstain from increasing rates. Consumers who won’t fear higher mortgage payments going forward could be more confident. Those who are increasingly looking for better deals might just be saving ahead of Black Friday and Christmas. However, we could be at a breakpoint in terms of consumption across all sectors. We, thus, believe that instead of basing our predictions on the current number and the November figure, we should wait and gain a clearer picture of consumer appetite after January." |
October 2023 | “Retail sales for September were expected to slow down; however they were significantly weaker than predicted. Despite the robust wage growth, consumers are growing weary of paying higher price tags for products and services. With oil prices increasing and rising tensions in the Middle East, inflation continues to eat away at real incomes. We expect that consumer spending will continue to slow down, across the board. Higher-end retail may continue to buck the trend, as it does even in times of crisis, but we expect most households to pull back on further spending as their heating bills rise. The next two months leading up to Christmas are crucial for retailers and we expect fierce competition with early promotions and significant discounting to attract customers.” |
September 2023 | “Retail sales are slowing, but remain above expectations. Despite high interest rates and inflation eating away at real incomes, consumers are showing resilience. Given that we are very close to the end of the rate hike cycle, we expect this resilience to persist across most categories. Retailers will remain focused on cutting costs and creating value deals in the lead up to the bumper Christmas period.” |
July 2023 | "UK consumers appear to be resilient as sales unexpectedly increased for a second month, despite the sticky inflation. However, the odds are stacked against them. Despite a drop in inflation figures, interest rates are expected will probably continue to continue affecting the nation in the next few months, further depressing consumption and possibly leading the UK into a recession. The slowdown is expected to be broad-based. As household budgets continue to be squeezed, retailers need to acknowledge that customers are affected in different ways and will need to be more innovative on sales offers and discounting." |
June 2023 | "Sales surprisingly grew helped by the warm weather and extra May bank holiday for the Coronation weekend. Whilst confidence rose, the outlook is bleaker with inflation much too high for comfort and a continued tightening of household budgets. The central banks appear to be pulling out all stops in order to curtail consumption and bring prices down and we don’t expect any giveaways from the government. The economic environment will remain challenging over the summer for retailers who will need to focus on reducing costs, increasing promotions and bundling great product offers to attract customers". |
May 2023 | “We saw the anticipated return to strong growth for footfall and sales volumes in April after stubbornly high inflation and poor weather caused a drop in March. However, food prices continue to surge to historic highs, which is concerning for households. The cost-of-living crisis is not going away and we expect consumers to continue tightening their budgets and delaying big ticket purchases. In the following months, we anticipate that retailers will continue to focus on reducing costs, and fight against these challenges, bundling for value and driving efficiencies across the business”. |
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