Consumer
A challenging trading backdrop, disrupted supply chains and the emergence of new technologies are transforming consumer behaviour. Now, more than ever, businesses must anticipate customer decision-making and the factors influencing it. We work collaboratively with you to understand your reality: your trading environment, your markets, your operations and your goals. With our experience in the consumer sector, we help companies interpret change in the market and find solutions that enable them to thrive.
The shifting geopolitical landscape is influencing supply chain behaviours, while the macroeconomic picture is affecting how consumers think about spending. These thematic drivers are intrinsically linked to corporate performance. Our approach is focused on helping clients to better understand future opportunities and any lurking threats. We aim to build client confidence through a consultative and collaborative approach that allows companies to anticipate behavioural changes and maximise revenue potential in the consumer goods and services sector.
To anticipate future trends and remain relevant, consumer-facing businesses need to interpret increasingly complex data sets, meet growing regulatory demands, manage global sourcing sustainably all while providing new customer experiences. We believe this delicate juggling act can only be achieved by ensuring all parts of the consumer business are working in harmony. That is why our consumer sector specialists work closely with our clients to understand their most pressing needs, while always keeping an eye on the longer-term view.
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Pret A Manger, the iconic freshly-made food and organic coffee chain, has been a staple of UK life for many decades. As the company expands its reach and strengthens its global brand, it faces new challenges and opportunities. To navigate its growth and reduce risk, Pret partnered with our Advisory and Consulting team.
Prestonfield House and The Witchery are iconic hospitality institutions in Edinburgh. For over a decade we’ve shared absolute trust with their business leaders, that’s seen total financial outsourcing to our team. In that time, we’ve managed improved profitability and top line revenue, while our teamwork enables owner and MD, James Thomson, to focus on people, ideas and growth.
Discussions on how Artificial Intelligence (AI) will impact the retail sector is rampant, but that is not the only tool retailers are looking at to improve their customer experience.
In recent years, the consumer sector has experienced an exponential rise in online retail, which led to a need for significant digital transformation. With companies now aiming to accelerate sustainable practices, the optimisation of digital tools is key to leading this revolution.
Commenting on the latest ONS retail sales figures, Matt Dalton, Consumer Sector Leader, said:
Technology based solutions to supplier engagement offer a range of capabilities that support consumer businesses in addressing sustainability challenges in their supply chain, by promoting transparency, accountability, and collaboration.
Climate risk modelling is not just about compliance, it is about not being left behind as the world in which organisations operate changes drastically and evolving to retain a competitive advantage over your industry peers.
Robust succession plans can enable a Board to ensure their organisation remains in good hands for years to come, address any potential skills gaps, and reap the benefits of increased diversity.
The FCA’s Consumer Duty rules came into effect on 31 July 2023. Firms seeking FCA authorisation will need to demonstrate compliance with the Consumer Duty in their applications. This may be a challenging requirement for firms, including retailers, that are new to financial services or launching new products or services.
Finding a physical store location allows retailers to build on their online brand image and reinforce their customer loyalty. However, the nuances of the UK retail real estate market mean that retailers will need support to navigate the choices of available locations and associated obligations of taking onerous leases.
Ben Affleck’s latest film ‘Air’ illustrates the impact of influencer power over consumers. The film details Michael Jordan’s 1984 association with Nike that led to the best-selling Air Jordan trainer.
Expert analysis on the latest consumer industry insights in the UK.
Expert analysis on the latest consumer industry insights in the UK.
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