Service & Performance

To make informed decisions and understand the performance of your organisation, leadership need access to complete, accurate and timely information. We help to enhance the degree of pertinent data that your decision-makers receive and deliver up-to-the minute data summarised in intuitive dashboards.

Our approach is driven by assessment of your current reporting, processes and data environment aligning these to your strategy to deliver the right information to the right people. We are also able to leverage our cross-industry perspective of KPIs and process metrics, providing you with best-in-class benchmarks that drive performance.

How we can help:

• Strategic KPI alignment – Ensuring relevant, reliable metrics are in place that capture the information required to inform decision-making at all levels.
• Performance modelling – Design, build and roll-out of operational models to create balanced scorecard dashboards that report on cross-business unit metrics.
• Benchmarking – Identify areas for improvement across key operational metrics.
• Contract management review –  Reviewing contract management arrangements to ensure there is a consistent process for managing suppliers and tracking performance. 
• Payment practices and performance reporting – Providing guidance over the compliance requirements set out by HMRC, assisting with reporting set-up and improving the effectiveness of working capital.

What can you expect?

• Enhanced decision making: Increasing the power of strategic business partnering and support to inform and improve the decision-making process.
• Coherent planning: Enabling robust planning, budgeting and forecasting processes by providing a deeper understanding of cost drivers and assumptions.
• Experienced analysis:  Challenging the fundamentals of your operational processes and identifying efficiency opportunities.

Get in touch

To discuss requirements for your business, please contact us using the form below:

Enquire now