Update on Supervisory Policy Manual module IC4 on complaint handling and redress by the Hong Kong Monetary Authority
InsightsOur publicationsFinancial services publications
Regulatory requirements for complaint handling
The Hong Kong Monetary Authority has recently issued an updated Supervisory Policy Manual module IC-4 on “Complaints Handling and Redress” (the “Module”) as a statutory guideline in order to align the requirement of the HKMA with the latest industry good practices in financial consumer protection. All authorized institutions are required to implement this updated Module no later than 5 April 2023.
This publication provides an overview of the new regulatory requirements stated in the Module, and outlines how our financial advisory service offerings can assist you in complying with the new rules.
Our expert
