Client-centric approach and chemistry with the supplier are crucial for Dôvera

What factors play a major role when you are deciding on who to cooperate with?

In my view, the ultimate factor is experience. I need to know that the person has had results in the particular area or topic. In my previous job, I worked in the area of international consulting for more than 13 years. I can relatively quickly identify people who have never worked in this area. So, to sum up, the supplier’s experience is my number one priority.

And priority number two?

Chemistry. To put it simply, when I see that my counterpart is a person whom I can talk to. I do not want to enter into projects with someone who is upset from the beginning because they do not like the money which they will get. This is a clear sign that they will not put their top people on the project and it will be just a side project for them, and I do not want that.

Chemistry is not really an expression that would come up in economy or business books…

OK, I will try to use another word. Attitude. You do not want to work with someone who believes they are the world champion, but you do not want a scared mouse either. World champion may discourage people from productive cooperation, a scared mouse would not collect all the information necessary for the project. That is why I look at the person in a complex way, whether I like our cooperation, whether they understand what I want to achieve. I want to know how they think, I need to communicate with the person and find an agreement.

Do you talk to your employees about their views and experience with Mazars solutions?

Of course, and not just our employees. I am interested in our employees’ feedback, but I am also interested in Mazars’ feedback on our people. In projects like automation or robotics, there comes a moment when half of the work which we did for ages starts to be done differently. People naturally ask why. That is why it is important for me to know whether there was something we could have explained in a better way.

So, if I may simplify it, as long as there’s chemistry, feedback, experience and quality, you extend the cooperation to other projects as well?

Definitely. For example, with Mazars, we started with RPA, then we moved on to task mining (technology providing valuable input on what employees do and how they do it), we are discussing process mining and we also returned to RPA.

You have recently signed a new agreement with Mazars. Is it an expression of Dôvera’s trust? What are your expectations from the cooperation?

The environment in which we work is not simple, that is why we need to build trust for our suppliers, but we can see that people in Mazars have the knowledge and the willingness. So yes, it is an expression of satisfaction with this cooperation. There is an added value for us, because we have also learnt a lot. When someone asks us where we want to implement any new technology, my answer is that I would like to test it first to see what it can do. Some things work excellently, some work fine and some don’t work that well. To put it simply, we can say that colleagues from Mazars have learnt how our company operates, we have learnt what new technologies can allow us to do, so it’s time to apply it in practise in the best possible way. It is an expression of satisfaction and at the same time an expression of expectations, as we definitely see potential in our future cooperation.

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Are you interested in how RPA has helped Dôvera get through the pandemics? 

Read the interview with Mr. Troják, CFO of Dôvera health insurance company.