Innovation
Innovation
We embrace our independence and celebrate the individuality of our people and our clients. As a result, we are a firm where innovators thrive. We have put innovation at the heart of our service lines and made it the backbone of the development of new tools, processes and services that will further enhance the quality of the services we provide.
People and clients as the engine of our innovation
We strongly believe in collective intelligence and over the past year we relied on a global crowdsourcing campaign to collect ideas and select key projects we focus our investments on. In 2020, we sourced over 100 business ideas from 40 countries across all seniority levels, from interns to country managing partners. To support this effort, we have a committed community of innovation ambassadors around the world, leading initiatives and spurring a culture of innovation in the way we work and deliver our client services. We codevelop with clients and reflect together on key topics transforming businesses, for example in our Transformation Labs or Energy Labs.
A growing network of tech hubs around the world
Every year, new projects are developed in our tech hubs, and become solutions that we bring to our clients. Our tech hubs are a catalyst for change. Our first hub was inaugurated in 2018. We launched two additional hubs in 2019 and we now have a network of seven hubs across the world to turn our ideas into actual solutions that are transforming the way we serve our clients. Our tech hubs are specialised in RPA, AI, machine learning, augmented reality and client portals.
A portfolio of tools and solutions
This vibrant community of innovators and tech experts allowed us to develop a portfolio of augmented services bringing enhanced experiences and added value to our clients as well as new skills and capacity to our teams. Our tools and solutions cover everything from cyber security and data analytics to accounting, payroll and global compliance solutions.
Four tools and solutions
 | Our global audit platform, designed to provide seamless and integrated group audits from anywhere in the world. | |
 | An online platform that gives our clients complete oversight of their global compliance activities in real-time, allowing them to identify and resolve problems before they become an issue. | |
 | A platform which helps clients measure the effectiveness and efficiency of their business, through benchmarking, market maps, objective targeting and corporate analysis. Learn more about the Optimize platform | |
 | Our online platform where clients can view all their documents and outstanding actions, and see at a glance which tax returns they need to submit. |