The future of telco: winning the client experience battle

Carrying information and connecting people is the essence of the telecommunications business, however, this could soon be too narrow and fail to define the true capabilities of telecommunication companies (telcos)

At Mazars, we believe the importance lies with shaping customer experiences. This displays a more accurate and complete description of telcos’ evolution and potential today. Certainly in the new 5G era of high-speed connections, low latency technology, and omnipresent connectivity will be the norm, and as a result the value coming from connectivity diminishes and the value of a positive customer experience increases.

Experts from different countries, services and sectors provided us with insights on what the future holds for telecoms and how technology is transforming the landscape - not just for telcos but also varying industries, including mobile financial services.

We have also created the ‘Mazars Mobile Payments Index’ to highlight global growth opportunities and show how market maturities differ around the world.

Mazars are excited to share our findings with you and, possibly, help you lay the foundations for your own business transformation journey.

Download the full publication below.

Published: 11 November 2019

Please note that this publication is intended to provide a general summary and should not be relied upon as a substitute for personal advice.