Shared & Business Services Summit 2024 - Strategies and trends for 2025
On 22 October, the Shared & Business Services Summit 2024 will take place, focusing on the future of the BPO/SSC sector and the challenges facing these industries.
Participants will have the opportunity to co-create strategies, tools and methods that can be easily applied in practice. They will discuss key topics such as Poland's competitiveness in the BPO market, the impact of new technologies (including AI and automation), the future of employment, changes in labour law, customer management and the growing role of emotional intelligence in management. The event will provide practical examples and case studies that can make a real difference to how businesses operate in the future.
Among the experts will be Monika Nowecka, Partner at Forvis Mazars, who will take part in a panel discussion on the new model of client engagement. The panel will focus on effective SSC/GBS client management strategies and the transformation of the support function into a strategic partner.
The online event will take place on October 22, from 8:45 AM to 5:30 PM.
The event programme and registration form are available on the organiser's website.
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