Service level management
ServicesConsultingRisk consultingThird party risk management & assuranceSupplier management
Service level management
We can help your organization maintain a clear, precise vision of the quality of the services you require from your providers in order to add value to your business.
Discussions frequently arise within companies regarding the quality of a given service. Debates over its adequacy often fail to reach a definitive conclusion, especially when there is no agreed-upon methodology for determining the quality of a service.
Establishing such a methodology with metrics and/or models of quality has become an indispensable tool for organizations in today’s world. These methodologies allow organizations to identify opportunity areas for services and take the necessary actions to ensure that services are rendered at the level of quality agreed upon with providers.
Mazars offers service level management for:
- Review and evaluation of compliance with provider metrics
- Review and identification of risks based on the level of services rendered by providers
- Implementation of strategies for proper management of service levels
- Follow-up on the level of service management strategy
Our methodology is based on a holistic approach that combines processes, technology, and human resources with an emphasis on optimizing provider management in order to guarantee adherence to the agreements between client and provider, so your organization can take full advantage of its investment.
Are you interested in our services for service level management? Contact our team.
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