Crisis management

In these tough times, when high-impact, low-probability events are becoming increasingly common, it is essential that strong crisis management and business continuity strategies are put in place and that public and social sector organisations can demonstrate how they will protect the community they serve if it is affected.

Our changing world

Recent years have reinforced this position with an unprecedented number of disruptive events such as the war in Ukraine, the coronavirus pandemic, Brexit, US immigration policy and supply chain and fuel disruptions, to name but a few.

These events have changed how we work, accelerating digital enablement and e-commerce and introducing new challenges and vulnerabilities. In addition, the increasing focus on environmental, social and governance (ESG) and the sustainable development goals (SDGs) have added to the scope when thinking about crisis management and continuity.

The advantages of using a programmatic approach

The scale and impact of a crisis or significant disruption can depend on how well you have prepared in advance of an event. By investing time and resources in a comprehensive Crisis Management plan, you will not only reduce your exposure to risk and increase the confidence of your stakeholders, but you will also benefit from more efficient and responsible business operations during normal activities. 

How we can help

We believe that crisis management and business continuity are conscious choices that reduce risk within your organisation and add value to your community. We understand the need to act responsibly and continue to deliver services during an event or disruptive period. 

Whether you have existing plans in place but are not confident that they meet the intended purpose, or you want your organisation to go beyond plans and build an integrated capability for managing disruptive events, we can help in a variety of ways:

• Health-check of your existing crisis management system
• Review your approach to emerging risks
• Audit of your plans, testing, and exercising activities
• Leadership and Senior Management briefings
• Crisis Communications Strategy and Media Training 
• Desktop exercising and real-time simulations, focusing on specific and relevant scenarios from Ransomware attacks through to humanitarian disasters
• Cloud-based hybrid Crisis Control Centre (hC3) which allows decision-makers (Gold & Silver teams) to collaborate remotely in a crisis
• ISO 22361 aligned crisis management framework development as a benchmark for good practice, or as part of a certification journey

Our approach

Our approach will ensure that your crisis management capability is instilled throughout your organisation and facilitate a culture of constant improvement, leaving you with a fully mature and proactive crisis management capability.

A proactive approach to crisis management not only mitigates risks but also instills confidence among stakeholders and fosters more efficient and responsible business operations under normal circumstances.

Implementing an industry-aligned crisis management framework enables organizations to transition from reactive crisis response to proactive risk mitigation. By integrating such a framework into their operations, organizations can anticipate, prepare for, and effectively manage disruptive events.

At the core of our approach lies the belief that crisis management is not merely a reactive measure but a strategic choice that adds value to organizations and their communities. Whether it's reviewing emerging risks, auditing crisis plans, or developing crisis communication strategies, our goal is to empower organizations to respond effectively to crises while maintaining their commitment to service delivery and stakeholder trust. Through continuous improvement and a proactive mindset, we help organizations build a culture of resilience and readiness, ensuring they are well-prepared to handle any disruptive event that may arise, including one-time emergency events and critical events.