Shared & Business Services Summit 2024 - Strategies and trends for 2025
On 22 October, the Shared & Business Services Summit 2024 took place, focusing on the future of the BPO/SSC sector and the challenges facing these industries.
Participants had the opportunity to co-create strategies, tools, and methods that could be easily applied in practice. They discussed key topics such as Poland's competitiveness in the BPO market, the impact of new technologies (including AI and automation), the future of employment, changes in labour law, customer management, and the growing role of emotional intelligence in management. The event provided practical examples and case studies that could make a real difference to how businesses operate in the future.
Among the experts was Monika Nowecka, Partner at Forvis Mazars, who took part in a panel discussion on the new model of client engagement. The panel focused on effective SSC/GBS client management strategies and the transformation of the support function into a strategic partner.
The online event took place on October 22, from 8:45 AM to 5:30 PM.
The event programme and registration form were available on the organiser's website.
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